Manually Uninstall Sage Accounts because the uninstaller leaves remnants of the application in various locations.
Using the Control panel uninstall Sage 50 (and the data service if installed)
This step is not always needed, you only need it if .net is damaged and it takes a while you might skip this if you feel lucky
use the .net repair tool http://www.microsoft.com/en-gb/download/details.aspx?id=30135 to repair .net
Delete the following directories
C:Program Files (x86)SageAccounts (The installation folder, this could be different if you did a none standard install)
C:Program Files (x86)Common FilesSage Line50
C:Program Files (x86)Common FilesSage Report Designer 2007
C:Program Files (x86)Common FilesSage SBD
C:Program Files (x86)Common FilesSage SData
C:Program Files (x86)Common FilesSage Shared
C:Program Files (x86)Sage EBanking
If you are using a 32 bit operating system then the above path will be Program Files not Program Files (x86)
If you have your OS installed on a Drive other than C: the The drive letter will need changing
You may need admin rights to delete these folders, you may need to switch off UAC
If you have problems deleting any of the above then it is possible that the services have not been uninstalled properly and or stopped rebooting would normally fix this.
You can force the services to stop as follows
- Press the Windows Key + R on your keyboard – enter Services.msc in the run box and press Enter.
- Scroll down to the services starting with S
- Right-click each of the Sage services and choose Stop.
Retry deleting the files and continue.
Sage Query Engine
At the command Command Prompt
del sage.query.engine.datasource* /s
Sage ini and sglch32.usr
Rename the following files by appending .old
on 32bit systems
Files in the Assembly folder should be uninstalled. right-click > Uninstall.
You may find, some will not uninstall, this is not uncommon do what you can.
From the windows system folder C:WindowsSysWOW
Delete these files
S??DBC32.dll – Replace ?? with your version number eg 20 for V2014 13 for V2007 there may be several older versions present
If you are using a 32 bit operating system then the path will be C:WindowsSystem32 not C:WindowsSysWOW64
More Sage Files in the Windows System folder
There may be other files from Sage in the system folder
Turn on the Company Column
Click on the company heading to sort by it.
Look for any Files with these company names and delete them
Sage (UK) Limited
Sage (UK) Ltd
The Sage Group plc
SAGE software Ltd
Delete User Appdata
Delete the following folders where %user% is the users directory
If you are using XP or older you need to adjust the paths eg C:Documents and Settings%user%Application DataLocalSage
Delete Temporary Files
Run the windows “disk cleanup” tool
or use Ccleaner from pirisoft
Delete Data folders
Note: You are deleting your data in this step make sure you have a backup or move the folder somewhere else (you might try renaming them rather than deleting them if you are concerned about your backups)
In most cases, this is not normally needed.
If you are using XP or older C:Documents and SettingsAll UsersApplication DataSage
Sage Drive Removal
Stop the Sage Services
- Sage 50 Accounts Control
- Sage 50 Accounts Service
Delete everything in the collaborate folder
- 32 bit: C:WindowsSystem32configsystemprofileAppDataLocalSageSSBAccountsCollaborate
- 64 bit: C:WindowsSyswow64configsystemprofileAppDataLocalSageSSBAccountsCollaborate
Delete the database files
C:Program Files (x86)SageAccountsServiceV22Sg50Svc_v22.sqlite3
C:Program Files (x86)SageAccountsServiceV22Sg50Svc_v22.sqlite3-Shm
C:Program Files (x86)SageAccountsServiceV22Sg50Svc_v22.sqlite3-wal
C:Program Files (x86)SageAccountsSg50Svc_v22.sqlite3
C:Program Files (x86)SageAccountsSg50Svc_v22.sqlite3-Shm
C:Program Files (x86)SageAccountsSg50Svc_v22.sqlite3-wal
Delete sage drive files
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