TechShizz | All posts tagged 'Outlook 2016'

Outlook wont start -Error Event 1000 - Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Problem

 Outlook won't start. It may or may not start in safe mode. You get event ID Error 1000 when trying to start outlook. 

Cause

 Unsure

Solution

Backup these reg keys, then delete them:

  • Delete HKCU\Software\Microsoft\Office\16.0\Common\Licensing\CurrentSkuIdForApp - Whole Folder/Key

  • Delete HKCU\Software\Microsoft\Office\16.0\Common\Experiment - Whole Folder/Key

  • Delete HKCU\Software\Microsoft\Office\16.0\Common\ExperimentEcs - Whole Folder/Key

  • Delete HKCU\Software\Microsoft\Office\16.0\Common\ExperimentTas - Whole Folder/Key

Microsoft Outlook can’t start Microsoft InfoPath

Problem

When launching outlook you receive a popup saying "Microsoft Outlook can’t start Microsoft InfoPath"

Cause

Unknown

Solution

 Run Regedit & go to HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Mail

If the "Mail" kay doesnt exisit, create it.

Create a new DWORD called “DisableInfopathForms” & set the value to 1

Reference, Links and Imges

 http://www.cottenhamcomputers.co.uk/microsoft-outlook-cant-start-microsoft-infopath/ 

Disable ADAL for Outlook 2016

Problem

Various authentication issues including:

  • O365 profiles sets up instead of on prem mailbox
  • Outlook wont authenticate on Office 365
  • Outlook wont authenticate on Office 365 with SSO
Cause

ADAL is the new authentication method for azure cloud solutions. It over-rides the standard kerberos, basic and NTLM protocols.

Solution

ADAL can be disabled by registry key:

To disable modern authentication on a device, set the following registry keys:

Registry key

    Type

       Value

HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\EnableADAL

    REG_DWORD

        0


Reference, Links and Imges

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook/modern-authentication-on-outlook-2016-keeps-on/98a263f4-ab9c-4d6f-b5eb-2728a8e77412 

Read Receipts showing wrong time or time zone for Office 365 mailbox

If you get read receipts that state the time it was read was the previous day, or the time is just wrong this could be to do with the time settings on the mailbox.

Microsoft have a poor guide on this explaining WHY it happens, but does not say how to resolve it. 

https://support.microsoft.com/en-gb/help/2800633/read-receipt-from-an-office-365-recipient-displays-incorrect-time-zone-information

Here is the solution:

We can check this by first connecting to Office 365 via Azure PowerShell, and then running the follwing command. 

Get-MailboxRegionalConfiguration -Identity rtownsend@domain.co.uk | fl

If the TimeZone is wrong, it will be obvious. You will need to change it to your users local time zone. To see a list of time zones run this command in PowerShell.

$TimeZone = Get-ChildItem "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Time zones" | foreach {Get-ItemProperty $_.PSPath}; $TimeZone | sort Display | Format-Table -Auto PSChildname,Display

Once you know your time zone, run the following (replacing your correct time zone). 

Set-MailboxRegionalConfiguration -Identity rtownsend@domain.co.uk -TimeZone "GMT Standard Time"

https://technet.microsoft.com/en-us/library/dd351103(v=exchg.160).aspx